SMS Policy

Location

Surface Medical Spa
55 Broadway Suite 1
Bangor, Maine 04401

207-947-5657 phone
207-947-1894 fax
INQUIRIES@SurfaceMedicalSpa.com

Practice Hours

Monday – Friday 9:00 AM – 5:00 PM
Closed most major Holidays – Please call ahead to confirm

Payment Policies

At Surface Medical Spa, we accept payment by cashier’s check, Visa, Mastercard, American Express and/or Discover.

Appointments & Consultations

For the privacy and convenience of all of our patients, visits to Surface Medical Spa are by appointment only. When you book your appointment we collect a $50 fee to hold your appointment.

To schedule an appointment, please call 207-947-5657 or email us at INQUIRIES@SurfaceMedicalSpa.com. Our team will be happy to assist you in any way possible, and all efforts will be made to accommodate your schedule. Please be sure to let us know the best way to reach you. Your appointment time has been carefully defined to allow you an experience that attends to all of your questions and needs. For this reason we ask that you contact us immediately if you will be delayed by more than 10 minutes. Any patient who arrives more than 20 minutes late for an appointment may be rescheduled at a later date.

NOTE:

Patients who have not been seen in the practice for 3 years or more will be treated as a new consultation. All demographic and insurance information will need to be updated.

Cancellations

We understand that life can be unpredictable and can interfere with your scheduled appointments. In our desire to be respectful and fair to all clients and to provide each client with all the time allotted for their appointment, we have implemented the following policies:

If you need to cancel your appointment, please allow 24 hours to notify us of the cancellation. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the value of your missed appointment. Clients that have packages will forfeit one treatment in their package. If you have an emergency or serious issue, please call the office at 207-947-5657 within 48 hours and let us know that you had extenuating circumstances.

No-Shows

Anyone who fails to present for their scheduled appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment. Clients who have packages will forfeit one treatment in their package. If you have an emergency or serious issue, please call the office at 207-947-5657 within 48 hours and let us know that you had extenuating circumstances..

Late Arrivals

If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your aesthetician will then determine if there is enough time remaining to start a treatment. We may need to reschedule your appointment to another time to safely complete your treatment. Out of respect for your provider and clients that follow, please plan accordingly and be on time. If you have an emergency or serious issue, please call the office at 207-947-5657 within 48 hours and let us know that you had extenuating circumstances

As a courtesy, we give a reminder of your appointment via telephone or email. We greatly appreciate your understanding and cooperation.

Parent / Child office Policy

It is the policy of Surface Medical Spa to allow patients to be accompanied by children. All children under the age of 12 must be accompanied at all times by someone over 18 years of age. Children will not be allowed in the laser procedure rooms while your procedure is being done.

The purpose of the policy is to create a supportive, caring, and healthy environment for all patients while promoting optimal patient care.

Smoking Policy

Surface Medical Spa is a smoke free facility. Please adhere to this policy when visiting our campus.

Follow-Up

Your choice for aesthetics is an experience, one that doesn’t end when your procedure has ended and your results are achieved. Recommended follow-up visits at Surface Medical Spa will be defined when you schedule your procedure. In addition, you are encouraged to contact us at any time during your recovery or in the months and years that follow. At Surface Medical Spa we want you to consider us your aesthetic resource for life.

Privacy Policy

Surface Medical Spa, and all its employees and agents adhere to the highest standards of respecting and protecting patient privacy and the confidentiality of health care information. Surface Medical Spa and all of its employees and agents adhere to all state and federal regulations regarding the privacy of individual health care information, including HIPPA (the Health Care Insurance Privacy and Protection Act), enacted on April 15, 2003.

We hope you found all of the information you were looking for. If not, let us know and we’ll have it added to the site. We want to make everything as easy and convenient as possible for our patients.